PET PARENT FAQs

Where can I buy SihatPets products?

SihatPets products are available exclusively through our official online stores on Shopee and TikTok Shop. This allows us to ensure secure payments, reliable delivery, verified reviews, and consistent customer support.

Why can’t I purchase directly from your website?

Our website is designed to provide product information and brand transparency. All purchases are handled through Shopee and TikTok Shop, where orders, payments, shipping, and after-sales support are managed securely.

Where do you ship to?

We currently ship within Malaysia via our official Shopee and TikTok Shop stores.

How long does delivery take?

Our website is designed to provide product information and brand transparency. All purchases are handled through Shopee and TikTok Shop, where orders, payments, shipping, and after-sales support are managed securely.

How much is shipping?

Shipping fees vary based on:

• Your location

• Courier selection

• Ongoing platform promotions
  
  Any applicable shipping charges will be displayed clearly before checkout.

How can I track my order?

Once your order has been shipped, you can track it directly through:

• Your Shopee order page, or

• Your TikTok Shop order page

Tracking details are updated by the courier.

What should I do if my parcel arrives damaged?

If your order arrives damaged:

1. Take clear photos or videos of the damaged item and packaging

2. Submit a return or refund request via Shopee or TikTok Shop

3. Contact us through the platform chat if further assistance is needed

   
   

This helps us resolve the issue as quickly as possible.

Do you ship internationally?

At the moment, SihatPets products are available within Malaysia only. We may explore international shipping in the future — updates will be shared on our official channels.